return policy.

 

if you are not 100% completely satisfied with your Fancy Gray ring, contact hello@fancygray.com and please assign the order number, along with reason for return.

the item can be returned anytime within 30 days from the date purchased and must be returned in original condition to achieve a full refund. upon approval, you will receive a shipping label sent to you via your email address for any returns. yes, returns are on us. please note; we are not responsible for lost or damaged items during shipment.

each item is inspected by our team of experts, and we have the right to deny credit if the merchandise returned does not meet our return policy requirements.

refunds (if applicable)

once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

late or missing refunds (if applicable)

if you haven’t received a refund yet, first check your bank account again.

then contact your credit card company, it may take some time before your refund is officially posted.

next contact your bank. there is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at hello@fancygray.com

 

exchanges (if applicable)

please send us an email at hello@fancygray.com to let us know the reason for the exchange. once the item you wish to exchange is received by us, inspected and approved, we will send out the new item requested. if there are any differences in price we will either charge the difference with the credit card on file or refund you the difference in price to the shipment of the new product.

Please send your item to:  23622 Calabasas Rd. Suite #111, Calabasas, CA. 91302

Delivery and Shipping Policy

we ship to anywhere in North America and World Wide. all items are fully insured and tracked during shipping. we are not responsible for any lost or damaged items during shipment. if any items are lost or arrive damaged, please contact us at info@fancygraydesign.com and we will launch an investigation with the shipment company. 

shipment confirmations will be provided with a tracking number. so you can keep an eye on where it is at all times.

*please see Shipping Options for outline of cost and delivery times.

Shipping

all shipping is free, even returns; upon approval.

depending on where you live, the time it may take for your exchanged product to reach you, may vary.

all shipments are tracked and fully insured. 

Cancellation Policy

you may cancel an order for a full refund within 24 hours of ordering the item. if the item has been shipped already, you may return it for a full refund, minus the return shipping cost.

please contact us at hello@fancygray.com to notify us as soon as you can within the 24 hour period to ensure the cancelation.